Shipping policy

Last updated 17 October 2026.

Where we deliver

We deliver to addresses in the United Kingdom only.

How we send it

Every order goes by Royal Mail Tracked 24. The delivery cost is shown in your basket and at checkout before you order, including any free-delivery threshold.

When it leaves us

We dispatch once your bank transfer has reached our account. Paid orders are usually dispatched the same or next working day; the current cut-off time is shown at the top of the shop. We email you a tracking number as soon as your parcel is on its way.

Packaging

Parcels are plain, with no product names on the outside.

Late, lost or damaged parcels

Royal Mail aims to deliver Tracked 24 parcels the next working day, but some take longer. If your parcel has not arrived within five working days of dispatch, or arrives damaged, message us with your order reference and we will look into it with Royal Mail and arrange a replacement or refund.